Privacy Policy

Depending on how you use VytalOS, we may collect the following information:

Personal information. When you create an account, we may collect:

• Full name
• Mobile number
• Email address
• Date of birth
• Gender (where applicable)
• Country or region
• Account login credentials

Health information. To provide personalised health experiences, we may collect information including:

• Medical history
• Laboratory test results
• Health goals
• Lifestyle information
• Medications (where provided)
• Allergies (where provided)
• Symptoms entered by the user
• Health conditions voluntarily shared

This information is considered sensitive personal data and is processed with additional security measures.

Laboratory results. Where supported, VytalOS may receive laboratory information from approved laboratory partners. This may include:

• Blood test results
• Biomarker measurements
• Diagnostic reports
• Historical laboratory records

Wearable device information. If you connect a supported wearable or health application, we may collect information such as:

• Daily activity
• Step count
• Heart rate
• Sleep patterns
• Recovery metrics
• Exercise data
• Other supported health measurements

Only the information you authorise will be collected.

AI health data. To generate personalised insights, VytalOS may process:

• Health records
• Laboratory results
• Questionnaire responses
• Wearable information
• Health goals
• User interactions with the platform

AI-generated summaries and recommendations are created using this information.

Usage information. We may collect information about how you use VytalOS, including:

• Features accessed
• Pages viewed
• Health goals created
• Time spent using the platform
• Search activity
• App performance data

This helps us improve user experience.

Technical information. We may automatically collect:

• Device type
• Operating system
• Browser type
• IP address
• Device identifiers
• Language settings
• Crash reports
• Diagnostic logs

We use your information to:

• Create and manage your VytalOS account.
• Build and maintain your personal Health Record.
• Generate AI-assisted health insights and recommendations.
• Help you track progress toward your health goals.
• Display laboratory results and health history.
• Connect authorised wearable devices and third-party health services.
• Improve platform functionality and user experience.
• Personalise educational content and health resources.
• Provide customer support.
• Notify you of important platform updates, new features, and security alerts.
• Monitor system performance and maintain platform security.
• Comply with legal and regulatory obligations.

VytalOS uses Artificial Intelligence to help interpret available health information and provide personalised recommendations.

AI processing may involve:

• Analysing laboratory results.
• Identifying health trends.
• Generating health summaries.
• Suggesting lifestyle improvements.
• Recommending possible next steps.
• Supporting progress toward user-defined health goals.

AI-generated insights are intended to support informed decision-making and should not replace professional medical advice.

We continuously improve our AI systems using anonymised and aggregated information where appropriate.

We respect your privacy and do not sell your personal information. Your information may only be shared in the following circumstances:

Healthcare partners. Where authorised by you, we may share information with medical laboratories, healthcare providers, doctors, hospitals, pharmacies, and other approved healthcare partners. This enables services such as laboratory result delivery and coordinated healthcare experiences.

Service providers. We may work with trusted third-party service providers that assist with cloud hosting, technical support, analytics, security monitoring, customer communication, and platform maintenance. These providers are required to protect your information and may only use it for authorised purposes.

Legal requirements. We may disclose information where required by law, regulation, court order, or to protect the rights, safety, and security of users or the platform.

VytalOS may connect with external services including:

• Medical laboratories
• Wearable devices
• Health applications
• Fitness platforms
• Nutrition services
• Healthcare providers

When you choose to connect these services, you authorise VytalOS to receive and process the information necessary to provide the requested functionality.

Third-party services remain subject to their own privacy policies and terms.

Protecting your information is one of our highest priorities. We use appropriate technical and organisational measures to safeguard your information, including:

• Secure servers
• Encryption during data transmission where applicable
• Access controls
• Authentication measures
• Regular security monitoring
• System updates and vulnerability management

Although we work to protect your information, no online system can guarantee absolute security.

We retain your information only for as long as necessary to:

• Provide VytalOS services.
• Maintain your Health Record.
• Meet legal and regulatory obligations.
• Resolve disputes.
• Improve platform functionality.

When information is no longer required, it will be securely deleted or anonymised in accordance with applicable laws.

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Request correction of inaccurate information.
• Update your profile information.
• Request deletion of your account and personal information where legally permitted.
• Withdraw consent for optional data processing.
• Disconnect wearable devices.
• Request a copy of your personal information.
• Opt out of marketing communications.

To exercise any of these rights, please contact us using the details provided below.

If you access VytalOS through a web browser, we may use cookies and similar technologies to:

• Remember your preferences.
• Keep you signed in.
• Improve website functionality.
• Analyse platform usage.
• Measure performance.
• Enhance user experience.

You may manage or disable cookies through your browser settings, although some features may not function correctly if cookies are disabled.

VytalOS is intended for users who meet the minimum age requirements outlined in our Terms & Conditions.

We do not knowingly collect personal information from children without the consent required under applicable law.

If we become aware that personal information has been collected inappropriately, we will take reasonable steps to delete it.

Where necessary, your information may be processed or stored in countries other than your own.

Whenever personal information is transferred internationally, we take reasonable measures to ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

We may update this Privacy Policy from time to time to reflect:

• New platform features.
• Changes in legal or regulatory requirements.
• Improvements to our services.
• Security enhancements.

Where significant changes are made, users will be notified through the platform, email, or other appropriate communication channels.

Continued use of VytalOS after these updates become effective constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us: